Customer Service Model Used By Jhs - 1189 Words

Excellence in customer service is a big phrase touted by every business owner in the United States, regardless of service offered. Jackson Health System (JHS) in Miami, FL is no stranger to how important customer service is and has become. County hospitals such as JHS are being affected like any other organization that receives money from the Centers for Medicare Medicaid Services (CMS), if not more because they receive more money from government entities then from the private insurance sector. I asked four assistant managers, searched in the intranet and internet, made quite a few phone calls, and asked my emergency room director: What is the customer service model used by JHS? I did not get a clear answer and finally my director whom paused at the question, gave me a simple response, stating the system uses HCAHPS, which stands for Hospital Consumer Assessment of Healthcare Providers and Systems, and their results to adjust our customer service practices. That is not the answ er I expected, yet that was the only real answer I received. What is HCAHPS and how is it used, and just how does this form of customer service practice affect reimbursement? I will discuss the answers to these questions and explain in detail how this large hospital organization provides excellence in customer service. According to CMS.gov (2014), HCAHPS is a customer satisfaction survey that is administered by mail, over the phone, by mail followed up by a phone call, or Active InteractiveShow MoreRelatedBusiness Analytics3015 Words   |  12 PagesHow Business Analytics can be used to gain advantage in a competitive marketplace Benefits of Business Analytics to an organization for competitive advantage A Case study of competing on analytics Conclusion Business Analytics Part 1. 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It used to be a small store that sold pasta and bakery products. In the 1960s, it differentiates itself from competitors by producing high quality product with noticeable packaging and marketing campaign. In the 1970s, due to the big investment for pasta plant, Barilla was in huge debt and was sold to WR Grace (a multi national firm). Followed in 1979, the Barilla brother had enough moneyRead MoreLa Perla5199 Words   |  21 PagesïÆ'Ëœ History of La Perla ïÆ'Ëœ Emilia-Romagna Region (Bologna-Modena-Regio Emilia) Major Exports ïÆ'Ëœ Building and Reinforcing the ID ïÆ'Ëœ La Perla in Bologna ïÆ'Ëœ Value Chain La Perla ïÆ'Ëœ La Perla Analysis ï‚ § Suppliers ï‚ § Buyers ï‚ § Customers †¢ Evolution of Customers and Trends †¢ Customer Target per Region ïÆ'Ëœ SWOT analysis of La Perla ïÆ'Ëœ SWOT analysis of BREM ïÆ'Ëœ La Perla and Economic Environment ïÆ'Ëœ Competition ïÆ'Ëœ New Media and Technology ïÆ'Ëœ Drivers in of Change in the Fashion Industry ïÆ'Ëœ Ageing and EconomicRead MoreFast Foods : Fast Food Consumption2960 Words   |  12 Pagesto buy for infrequent or totally different drinks. Among the 51.5 million visits to nutrient diners, just twenty a million place product for feeding in, whereas the majority of visits area unit for moveable meals. (Broussard BA, Johnson the, Himes JH, Tale M, Fechner R, Hauck F, Bachman-Carter K, Hayes J, Froehlich K, Gray N, Val means) Rapid meals are sanely priced and practical because of fill by hand upwards once on the run. despite the simple fact that you need to not become chargeable for connectRead MoreWhat Is Segmentation, Targeting and Positioning4751 Words   |  20 Pagesthe product and the marketing effort to meet customer or user demands†. Everyone is prepared to purchase products and services (depending on their financial status) as long as the products or services meet a particular need or desire. As Wright (2004) suggests, segmentation is thus the ability to divide the markets into groups, or clusters, of customers based upon realistic and meaningful criteria so as to offer clear, targeted benefits to every customer. Kotler (2000) suggests that market segmentationRead MoreDissertation-Viral Marketing27075 Words   |  109 PagesImprovements in hardware and software technologies like high speed internet, cloud computing, smaller and faster chips, have made social networking and mobile devices ubiquitous, which has in turn created a huge opportunity in digital products and services market. Marketers, in trying to use traditional word-of-mouth marketing concepts online for - aka viral marketing – for their digital products are realising that there is the potential of exponential growth that can be achieved very quickly and veryRead MoreE Commerce Of Travel Industry2210 Words   |  9 Pagesindustry and its competitive advantages for increasing business online. Key benefits of e-Commerce E-Commerce has boosted online business in every sector. It is more powerful and efficient as compared to traditional methods of doing business. It makes customer and seller active participants, no geographical boundaries both for buyers or sellers, saves time cost, information related with time or cost is transparent with buyers , data richness in form of audio, video or animations, interactions with usersRead More‘ Bull-Whip Effect. Causes Impact. How Can Improved It Support Reduce Bullwhip Effect3834 Words   |  16 Pagessupply chain. IT solutions are discussed for the same. 2. Supply Chain and Bullwhip Effect: As per S.Chopra, P.Meindl, A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request. Sale of good involves series of operations. Consider a customer walking in pharmacy to purchase paracetamol tablet. The supply chain starts from need of customer’s need. Pharmacy stocks inventory based on demand for it. The pharmacy stores inventory in warehouse and transportsRead MoreBranding Satisfaction in the Airline Industry: a Comparative Study of Malaysia Airlines and Air Asia10409 Words   |  42 Pagesdifferentiating the superiority of products or services over others. This is an exploratory study examining the differences in brand satisfaction between Malaysian Airlines (full service airlines) and Air Asia (low cost airlines) in Malaysia. 350 usable questionnaires were obtained from respondents in the two main airlines terminals in Kuala Lumpur. Exploratory factor analysis revealed seven brand satisfaction dimensions which are tangib les, price, core service, reputation, publicity, word-of-mouth, and

The Cask Of Amontillado Character Analysis Essay - 980 Words

Montresor in the short story The Cask of Amontillado by Edgar Allan Poe is the narrator and the protagonist. He is an expert in wine, and is very rich. As the reader we know that he is rich because he has a huge house, has servants, and can spend a lot of money on a barrel of wine. He believes that he was once respected. As for Fortunato, he is the antagonist. He is married and is well respected. He is also part of the Masons a secret club. Even though Montresor is the â€Å"bad guy† in this story we are following him through the story rather than Fortunato, which is why Montresor is the protagonist rather than the antagonist. The name Fortunato means â€Å"lucky† which is ironic because in the story he is not very lucky. The relationship between†¦show more content†¦When at last the clanking subsided, I resumed the trowel, and finished without interruption the fifth, the sixth, and the seventh tier. The wall was now nearly upon a level with my breast. I aga in paused, and holding the flambeaux over the mason-work, threw a few feeble rays upon the figure within† (92). In the story the setting is in catacombs, an underground graveyard. This gives the atmosphere a dark and creepy mood. Also, the fact that there are dead people’s bones around you is creepy. Another detail in the book that reinforces the mood is Fortunato’s laugh. His laugh is creepy and weird, also while he is laughing he pulls on the chains. This is suspenseful because you do not know whether or not Fortunato is going to get out or is he going to be stuck in their forever. Montresor manipulates Fortunato in many ways. One way is when he tells Fortunato that they should go back to the carnival because of his cough. Another example when he manipulates Fortunato is when Montresor keeps on promising that the bottle is deep within his family catacombs. One more example is Montresor manipulates fortunato by playing on his knowledge of wine. Fortunato is easily led by Montresor’s weakness. In addition of manipulating Fortunato, Montresor also manipulates the reader. While reading the story the reader can read and understand what Montresor is thinking. â€Å"With these materials and with theShow MoreRelatedThe Cask of Amontillado and Hills Like White Elephants577 Words   |  3 PagesAnalysis of â€Å"The Cask of Amontillado† by Edgar Allan Poe amp; â€Å"Hills Like White Elephants† by Ernest Hemmingway Analysis of â€Å"The Cask of Amontillado† by Edgar Allan Poe Abstract â€Å"The Cask of Amontillado† by Edgar Allan Poe, is a short story about a man named Montessor who gets revenge on one of his â€Å"friends† named Fortunado by trapping him and burying him alive. 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Although, these different themes he writes will allow him to create an urge of passion, and confidence with the characters, and the pieceRead MoreA Psychoanalytical Analysis Of Edgar Allan Poe s The Cask Of Amontillado 1758 Words   |  8 PagesA Psychoanalytical Analysis of Edgar Allan Poe s Use of Characterization in The Cask of Amontillado and The Tell-Tale Heart The mind is like an iceberg, it floats with one-seventh of its bulk above water. -From Sigmund Freud Sigmund Freud s topography model of the mind explains that a person s psyche has three levels of consciousness: 1.) the conscious, which holds what a person is aware of; 2.) the preconscious, which stores thoughts and information; and 3.) the unconscious, which warehousesRead More Juxtaposing the Most Similar Contradiction in Edgar Allan Poes Work2077 Words   |  9 Pagesis the case with two of his short stories focused at the motif of life versus death. â€Å"Masque of the Red Death† and â€Å"Hop-Frog† are two stories that exemplify the contrast between the two themes vividly. In the short story, â€Å"Hop-Frog†, the main character is driven to find a way out of his prison. To escape, he believes that he needs to kill his captor, the king. In the instant that he creates the connection between the king being death and his death being freedom, he has created the grey effect.Read MoreAnalysis of Poes Successes and Failures in Poetry and Fiction1745 Words   |  7 PagesAn Analysis of Poes Successes and Failures in Poetry and Fiction Edgar Allan Poes career may have been a failure considering what he set out to do, but he did achieve some success and notoriety in his own lifetime. His most successful poem was, of course, The Raven, a piece he composed to satisfy popular taste. But some of his short fiction was popular as well. As an editor and publisher, however, Poe did not quite achieve the greatness he sought. His legacy grew only after his death, thanksRead MoreAnalysis Of The Movie Miranda August 1792 Words   |  8 PagesThroughout this year, I’ve ready numerous bodies of text varying from poems, plays, novels, and essays, which were all meaningful literary pieces with profound influence on pertinent topics as well as controversial ones. These literary pieces, alongside the work of Miranda July, an author who best represents my current generation (millennials), aided in unveiling the universal theme: reality is dictated by your perception. This paper will discuss the texts read and analyzed through out my EnglishRead MoreEdgar Allan Poe : A Literary Catalyst2302 Words   |  10 Pagesthe clanging†¦.In the jangling/and the wrangling†¦Ã¢â‚¬  Alliteration and assonance, as well as internal rhyme, line length and varied meter and punctuation, are utilized as tools to help create the bell-imitated rhythm that the poem holds. In â€Å"The Cask of Amontillado†, Poe employs ironic setting and tremendous description to make the reader feel anticipatory. The irony is in the fact that Montresor leads Fortunato into the catacombs, where his death awaits among the dead. Edgar Allan Poe, further, felt thatRead MoreANALIZ TEXT INTERPRETATION AND ANALYSIS28843 Words   |  116 Pagesï » ¿TEXT INTERPRETATION AND ANALYSIS The purpose of Text Interpretation and Analysis is a literary and linguistic commentary in which the reader explains what the text reveals under close examination. Any literary work is unique. It is created by the author in accordance with his vision and is permeated with his idea of the world. The reader’s interpretation is also highly individual and depends to a great extent on his knowledge and personal experience. That’s why one cannot lay down a fixed â€Å"model†Read MoreThe Benefit of Code Switching14750 Words   |  59 Pagescode-switch when speaking to bilinguals because they know that they can speak both languages and that they know the grammatical structure that governs in it. Dumanig, (2008) in his study about analyzing code switching using conversation analysis, provides a wide-raging analysis on the occurrence of code switching interactions. It shows the ability of the speaker in both languages. Code switching or code shifting according to Owens, (2008) is exhibited often by bilingual speakers especially when the two

Why I deserve FoR Scholarship Free Essays

Why I deserve the FOR scholarship â€Å"I’m criticized, but all your bullets ricochet â€Å", this is a line from the song Titanium by David Guests. Based on our teachers, the point of view of almost half of the people, including them, is that we don’t deserve to be here, to be In this Special Science Class. They said that there are more Intelligent students In the star sections who deserve more to be called as the cream of the crop. We will write a custom essay sample on Why I deserve FoR Scholarship? or any similar topic only for you Order Now They keep on believing that It Is only luck that brought us here, but In fact, we are here because we deserve to be. SC Is no Joke, because the entrance examinations are already a real deal – sweat and blood. So It hurts like there’s a knife stabbing us In front, hearing those words coming out from them, from our teachers who should be the one to encourage us but now they’re the one whiffs lowering our self-esteem. An Intelligent person has an open mind. He knows how to accept criticisms. And as a student who belongs In the special science class, we use their criticisms as a determination, a key to prove them all wrong. They shoot us down, but we get up. Special science students are special that’s why we are called â€Å"special†. But what sets us apart is the curriculum itself. I mean, we are trained to be scientists and mathematicians of the batch. It’s like our final training ground for college thus making us â€Å"special†. Being an SC student is not that easy. Why? Because it requires more effort. We must pay extra time to our studies and extracurricular activities as well. Besides, our teachers expect us to be above the regular students. We are considered and trained to be the best of the best, the cream of the crop so that the moment we enter college, we’re all armored. And eventually after college, we are the ones who are expected to be the leaders. Not just with Math and Science, but also with our government too. We are learning more and e are learning in the hard yet the best way to be a good leader someday. This class brings out the best in us. It lets us see the best that we can be. Being a student of SC is not only being the best in whatever field you have chosen to, but being the best student and citizen for the country. It’s something special. It is something rewarding. And it is a responsibility. Why I deserve FOR Scholarship? By Janice-Serrate people, including them, is that we don’t deserve to be here, to be in this Special Science Class. They said that there are more intelligent students in the star sections t is only luck that brought us here, but in fact, we are here because we deserve to be. SC is no Joke, because the entrance examinations are already a real deal – sweat and blood. So it hurts like there’s a knife stabbing us in front, hearing those words now they’re the one who’s lowering our self-esteem. An intelligent person has an open mind. He knows how to accept criticisms. And as a student who belongs in the Special Science Class, we use their criticisms as a determination, a key to prove them eventually after college, we are the ones who are expected to be the leaders. Not Just How to cite Why I deserve FoR Scholarship?, Papers

Concept of Service and the Relationship Management

Question: Discuss about the Concept of Service and the Relationship Management. Answer: Introduction This study has aimed to the concept of service and the relationship management. In this connection, the cold drink manufacturing company such as Coca cola has been taken. The flow chart is helpful to identify the back stage and the front stage operations performed by the mentioned company. In addition, this essay is beneficial to estimate the significance of the service provided by the soft drink manufacturing company. After that, the analysis of the managerial implications has been discussed. It is known that flow chart representation within a business is seemed to be beneficial as it measures the operations procedure in the manufacturing process. Flowchart Backstage In the words of Shani and Chalasani (2013), business process modelling approach can be discussed with the help of the step by step approach of flow chart. With the help of this, the learner can identify and understand the operations, which are performed by Coca cola in the manufacturing procedure. On the other hand, flow chart can evaluate the positive changes, which are assumed to be necessary to be changed in case of decision making procedure. In this study, the back stage as well as the front stage operation of manufacturing of Coca cola has been developed briefly in the following (Christopher, Payne and Ballantyne 2013). Flow chart refers the graphical representation of the business, which can be developed with the help of the standards objects. In case of the back stage operation, the manufacturing process is depend upon the performance of administration, supervisor and the employee. They perform the operations based on the receiver of the order, raw materials, supervision by the management. In this connection, Hollensen (2015) mentioned that after receiving the orders, the administration first prepare a business strategy, which will be followed at the manufacturing process to achieve the goal of the business. After that, the management focused on the collection of the raw materials. In addition, the manager needs to recruit the efficient employees, who have enough knowledge about the manufacturing procedure. Moreover, the manager also requires to supervise the workers performance (Murdy and Pike 2012). On the other hand, the administration of Coca cola requires to develop an appropriate cost structure for the manufacturing approach. In this context, they also need to take important decision in order to make a business successful. Figure 1: Role of the back stage (Source: Created by author) Figure 2: Flow chart of the back stage operation (Source: Christopher, Payne and Ballantyne 2013) Therefore, the above flow chart is helpful to recognise the procedure of the backstage operation after collecting the raw data materials. In this respect, advertisement plays an important role. Front stage Figure 2: Flow chart for the front stage operation (Source: Peck et al. 2013) The above table depicted the front stage flow chart. In this connection, it can be observed that at first the consumers select the product, which is going to be purchased. After that, they identify the required amount, what they need. After that, it is necessary to examine whether the products are available or out of stock. According to Halinen (2012), after identifying the availability of the products, it is necessary to evaluate the total items sold by the consumers. Explanation of the significance In order to discuss the significance of flow chart operation, Gummesson and Gronroos (2012) mentioned that it could formulate or modify the existing business strategy as per the requirements. With the help of this, the administrators and the managers of a company can identify the inefficiencies of the manufacturing procedure and can rectify it in order to enhance the business performance. In addition, the benefits of the business opportunities can be recognised, which are beneficial for the business challenges. As per the statement of Gronroos and Gummerus (2014), flow chart is helpful to identify and understand the difference between the objectives of the business and the performance of the running business. In this respect, the critical evaluation can lead the business to perform optimally. On the other hand, flow chart is supposed to be ideal to train the new employees. Therefore, the newly recruited employees can understand the objective of the business. Instead of this, flow chart can effectively reduce the probable danger or loss of the workers of Coca cola. As a result, the loss of the business procedure can be knowledge. Murdy and Pike (2012) mentioned that flow chart could convert the experience of the team of Coca cola into the documented procedure. Flow chart is helpful to increase the control on the approach of the business in order to make the organisation successful. The administration can take better decisions based on the previous decisions of the operation. In addition, flow charts can enhance the operational efficiency. Gummesson (2014) opined that each of the managers of a business can achieve the probable outcome along with the available resources. On the other hand, the business simulation is able to identify the flow of the business process. As a result, the managers are beneficial for the further effectiveness as mentioned by Hollensen (2015). Analysis of the managerial implications The managerial implications can be determined briefly in the following: Development of the policies In the points of Shani and Chalasani (2013), Coca cola has been experiencing growth in case of the diversification. Therefore, the diversification policies can be developed. This will be helpful for the managers to understand the discrimination. The implementation of the diversification policies can be maintained the competitive advantage of the company over the competitors. Communicating the visionary statement Managerial implication is helpful to understand the workplace diversification. The managers and the leaders can select the purpose of communication as per the dedication in the working place in terms of the varieties of the strategies as stated by Peck et al. (2013). Empowered the workers The increment of the diversification policies in the working place can include the present challenges for the newly recruited employees. Coca cola can diversify the training to empower the workers. In this connection, Christopher, Payne and Ballantyne (2013) opined that training of the employees is significant at the time of combination with the diversity program. Estimate the diversity program Coca cola is able to estimate the efficiencies of the diversity program. Estimations can be measured the job satisfaction of the workers, worker turnover, satisfaction level of the work environment in the account of strategic planning approach. The organisations manager can include the measurement procedure in order to enhance the programs and the policies (Gronroos and Gummerus 2014). Presentation With refer to the PowerPoint presentation Conclusion This study has been aimed to the service and the relationship strategy of Coca cola. In this respect, this study has tried to establish the flow chart of the back stage performance and the front stage performance of coca cola. After the analysis, it can be observed that the back stage performance depend upon the performance of the administrations, management and the employees. They have different role, which are performed in a step by step approach. On the other hand, the front stage performance of the operation is based upon the consumers and the decisions for the manufacturing products. This study is also helpful to identify and enhance the performance of the company. As a result, the significance of the flow chart has been discussed. In addition, this study is tried to establish the managerial implication in this regard. References Brettel, M., Strese, S. and Flatten, T.C., 2012. Improving the performance of business models with relationship marketing effortsAn entrepreneurial perspective.European Management Journal,30(2), pp.85-98. Christopher, M., Payne, A. and Ballantyne, D., 2013.Relationship marketing. Taylor Francis. Gronroos, C. and Gummerus, J., 2014. The service revolution and its marketing implications: service logic vs service-dominant logic.Managing service quality,24(3), pp.206-229. Gummesson, E. and Gronroos, C., 2012. The emergence of the new service marketing: Nordic School perspectives.Journal of Service Management,23(4), pp.479-497. Gummesson, E., 2014. Productivity, quality and relationship marketing in service operations: A revisit in a new service paradigm.International Journal of Contemporary Hospitality Management,26(5), pp.656-662. Halinen, A., 2012.Relationship marketing in professional services: a study of agency-client dynamics in the advertising sector. Routledge. Hollensen, S., 2015.Marketing management: A relationship approach. Pearson Education. Murdy, S. and Pike, S., 2012. Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis.Tourism Management,33(5), pp.1281-1285. Peck, H., Christopher, M., Clark, M. and Payne, A., 2013.Relationship marketing. Taylor Francis. Shani, D. and Chalasani, S., 2013. Exploiting niches using relationship marketing.Journal of Services Marketing.